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Thanks for choosing to sell with Paymentsense. To get you up and running quickly, there’s some things we need to tell you about your new service. Please take a few minutes to read the information below and if you have any questions, get in touch on 01 696 8393 or customer.service@paymentsense.com

 

Things to know 

Meet Valitor, your acquiring bank 

We partner with Valitor to manage your card transactions. Valitor is responsible for processing each transaction and making sure your takings are deposited into your account. You will receive monthly statements from Valitor and get access to their online reporting system, Saga.

When to expect your card takings 

Takings from Domestic cards will be transferred into your bank account the next working day. Premium and International cards payments will be transferred within three to four days days. Before transferring your payments into your account, Valitor withdraws the rates charges (this is called Net Settlement). 

Find out more

Your first bill 

Each month you will receive two Direct Debits and one merchant statement for each account you have with Paymentsense. Working with partner companies help us provide you with the most cost-efficient service. 

  1. Direct Debit from Paymentsense - authorisation fees, PCI and account extras 
  2. Direct Debit from Paytek or FDGL - terminal services 
  3. Merchant statement from Valitor - card rate charges

Find out more

 

Things to do 

Set up your terminal 

Your Payments Consultant can help set up your terminal on-site or over the phone. Or just follow the Quick Start Guide in your terminal box. You can also integrate your terminal with more than 250 electronic point-of-sale (POS) systems. An integrated payment system will speed up your queues, avoid mis-keying errors and make cashing up easier. Contact us to get started. 

Login to Saga - your online reporting dashboard 

Saga is your online account where you can view your transactions, bank deposits and statements, plus set up automated reports. 

How to use Saga

Become PCI compliant 

The Payment Card Industry Data Security Standard (PCI DSS) is the global standard for handling card data. As a business accepting card payments, you are required to confirm their business complies with their standards. 

You have access to our PCI Portal to make becoming compliant easier. Please make sure you complete this process within two months of joining us to avoid fines. 

How to become PCI compliant

Authorise employees to manage your account 

We can only discuss billing and account matters with people that the account holder has authorised. 

How to authorise employees

Claim up to £3000 for switching to Paymentsense 

We’ll help you cover the costs of cancelling your previous payments provider. 

How to claim Cancellation Protection

 

We’re here to help 

Phone: 01 696 8393

Email: customer.service@paymentsense.com. We'll get back to you within 24 hours

We're open...

Terminal support - 24 hours a day, seven days a week. 

Account and billing help - 8:30am to 6:00pm, Monday to Friday.