New to card processing? Join the club

Company News 26 March 2013

‘What do you know about card processing?’ Just over a month ago my response to this question would have been ‘not much at all’.

Not being a business owner, my only experience of cards was using my debit or credit card to purchase everything from a cup of coffee to a two-week holiday. Pretty standard. But one month into my time here at Paymentsense and I’ve developed a rather geekish fascination with card terminals and can’t help checking the make, model and connection speed of every single card machine I happen to use.

While this probably makes me about as cool but not quite as interesting as a trainspotter, I really don’t mind, as I’m here to provide our customers with a better understanding of how card processing works and to make sure we’re always switched on to the needs of our small business merchants. And I’m sure my friends will start talking to me again, eventually.

As well as becoming a bit of a card machine fanboy in my spare time, I’ve also been helped in my quest to learn more about the industry by the friendly and helpful bunch of people that I now call my colleagues. And what a fine set of people they are too.

Now, I’m not even going to pretend that I’ve learned everyone’s name yet or made sure everyone knows mine, but it’s fairly safe to say that this is a very social workplace and getting to know your teammates is crucial to doing a great job.

On day one I met my fellow marketing team members, as well as the other teams on my floor, and was then introduced to all the other teams throughout the company. While I just smiled and waved politely feeling somewhat overwhelmed by it all, everyone seemed glad to have me on board, or more accurately, eager to get me doing some work for them.

Before I joined the company I’d heard a lot about the great work environment here at Paymentsense and from day one I was pretty impressed with how much effort was put into making the office a place to work hard, happily. From after-hours drinks on Friday to exploring the many delicious lunch spots around Portobello market (Grain Shop, Falafel King…), there are plenty of opportunities to socialise here, and this personal, people first approach matches up with the overall approach to business here.

Paymentsense are not like the banks or other big card payment providers; we’re not faceless and we’re not just people at the end of the phone. We want to strike up a meaningful relationship with merchants and provide them with a personal service that’s tailored to their specific needs. So this blog is going to become our way of letting you know who we are, what we do and where we do it.

Over the next few months, we’ll lift the lid on our workplace and let you have a good look inside at what we’re up to. So if you want to find out about how we work and what makes us tick, then check back here next week to find out more about what’s going on here at Paymentsense.

Ross McTaggart

Content marketing executive and part-time card machine fanatic


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